TapKard purchase payments are collected by Kyono Consulting Pvt. Ltd. that uses PhonePe payment gateway.
We strive to ensure that all transactions are processed smoothly and securely. However, in the event of a payment error or a refund request initiated through PhonePe, this policy outlines the steps we will take to resolve the issue.
1. Payment Errors
If a payment error occurs during your transaction, please contact us immediately at support @ tapkard .com with the following information:
- Transaction ID
- Payment Date
- Amount Paid
- Description of the error
We will work closely with PhonePe to investigate the issue and resolve it promptly. You will be informed of the resolution within 15 business days.
2. Refunds Initiated by PhonePe
If a refund is initiated by PhonePe due to a transaction error, double deduction, or any other valid reason, the refund will be processed automatically back to your original payment method.
- The refund process usually takes 7 business days, depending on your bank or payment method.
- You will receive a confirmation Email/SMS once the refund is processed.
3. Cancellation of Orders Due to Payment Errors
In cases where an order is canceled due to a payment error, any amount debited from your account will be refunded within 7 business days. You will have the option to place the order again once the payment issue is resolved.
4. Dispute Resolution
If you believe that a payment error or refund was not handled correctly, you can escalate the issue to us by sending us an email tkorders @ kyono .in and we will review the case and work with PhonePe to reach a satisfactory resolution. Please provide as much details as you can along with any screenshots for faster resolution of your complaint.
5. General Refund Policy
For other types of refunds unrelated to payment errors (e.g., returns of goods/services), following policy applies
a. In an unlike case, if you received a defective item, we will exchange it at no cost to you. Please email us at support @ tapkard .com to initiate a replacement. Please describe the problem in as much detail for us to provide a speedy resolution/replacement.
b. In case we are unable to provide replacement, we will offer you a full refund if the product is unused and not damanged/corrupted after receipt.
c. We will Not provide any refund “after” a product has been activated or registered. However, we have ways to help you in case of loss, theft or damaged products. For example, free or highly subsidised reorders of the same product. Please contact us support @ tapkard .com for further assistance.